At Eleganty, we strive to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.
Returns:
- You have 14 calendar days to return an item from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
Non-Refundable Items:
- Some items cannot be returned, including:
- Items marked as final sale
- Gift cards
- Downloadable software products
- Personal care items (e.g., earrings, hair accessories) for hygiene reasons.
Exchanges:
- If you need to exchange an item for a different size or color, please contact us at support@elegantybotique.com with your order number and details about the product you would like to exchange.
- We will respond quickly with instructions on how to return items from your order.
Contact Us
If you have any questions on how to return your item to us, please contact us at: support@elegantybotique.com